Support
Talk to a human
Pick the closest topic and email us directly. There is no ticket queue to sit in and no bot in the way.
Replies in 1–24 hours·Five days a week·Real people
support@snapbetter.aiGeneral support
Email support@snapbetter.ai with your customer ID. We answer five days a week, usually within a few hours. Weekend messages get a reply on Monday.
Teams and bulk orders
Email support@snapbetter.ai with your customer ID and headcount. If you have an internal deadline, tell us and we'll plan the shoot around it.
Refunds
Start with the refund policy to check eligibility, then email support@snapbetter.ai with your customer ID.
Invoices and billing
Email support@snapbetter.ai with your customer ID and what you need — an invoice, a receipt, or help with a charge.
Feedback and ideas
Email support@snapbetter.ai with a short description. We read all of it and it genuinely shapes what gets built next.
Bugs and technical issues
Email support@snapbetter.ai with your customer ID and what happened. A screenshot makes it much faster to fix.
Checking whether something is broken on our side? The status page shows what's running right now.